Reporting rules – Reminder

Dear community,

We lose many time on our forums because many users don’t follow our reporting rules when they encounter a problem. As reminder, the following rules apply:

  1. You must ensure that the problem has not been already reported on our issue tracker
  2. You must ensure that the problem is not already fixed in latest released version or development branch of latest i-MSCP Serie
  3. You must create your own thread to avoid to pollute other discussions
  4. You must create exactly one thread per problem
  5. You must give us the following informations:
    • Your Distribution and its codename
    • The i-MSCP version in use
    • The i-MSCP server implementation in use for the concerned service (for instance: ITK, Fcgid, PHP-FPM, Proftpd, Vsftpd …)
    • The plugin name and its version if your problem belongs to a plugin
    • A understandable description of the problem
    • The service logs (generally located under /var/log)
    • The exact steps to reproduce the problem

If you don’t follow these rules, we will simply remove or close your thread (or post) without any warn and if you persist, we will give you a ban for 1 month (even if you’re a customer).

Thank you.

BTW: Any post containing questions which were already answered by our team in the past 15 days, or that are just made to get our attention on an unanswered question will be also deleted without further explanations.
Source: i-MSCP release